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FAQs Troubleshooting
Trailer Hitches
  1. Can I use it while towing a trailer?        
    Is it waterproof inside my trailer hitch?
    What happens if I forget my combination?
    Who manufactures the HitchSafe for trailer hitches?
    Will it corrode or rust?
    Where can I purchase the HitchSafe?
    Is the HitchSafe easy to install?
    What are the uses for the HitchSafe?
    Will the HitchSafe work on all vehicles?
  2. I would like to put my key fob in the HitchSafe.  Will the signal reach my trunk or doors?
1. I forgot my combination or I bought a used vehicle with a HitchSafe on it.
2. I push the lever down fine but the drawer will not pop out.
3.  The two slider bars that release the bolts are difficult to pull forward.
4. I lost my bolts or cover.  Where can I get replacements?
5.  I have one of those huge 2.5" hitch receivers. How can I use the HitchSafe?
 

1.  Can I use it while towing a trailer?
No,  the HitchSafe fits inside the trailer hitch receiver and can be easily be removed when you are towing a trailer and then just as easily placed back in once you are finished towing.  The HitchSafe only takes seconds to install/uninstall with no tools required (most people tow less than 5% of the time)

2.  Is it waterproof?
The HitchSafe is water resistant with a protective double seal cover, EVA foam for both the pin bolts and the flange and a drawer that rides above the interior of the HitchSafe Body.  Although not waterproof (submersed in water, etc.), the HitchSafe keeps your keys and valuables inside the HitchSafe quite dry.

3.  What happens if I forget my combination?
If you forgot your combination and it the HitchSafe is inside the Hitch, you will need to take your vehicle to a locksmith.

If you forgot your combination or messed up the dials while setting the HitchSafe and it is not in your Hitch Receiver, try the first below and then ship just the drawer back to us and we have a free service where our machine will reset your drawer combination and then ship it back to you free.
Testing for accidentally turning the dials up or down one combination while setting:

  • Confirm the combination is on your intended number.
  • Try on the first dial up one and then down one number each time testing the release button.
  • Return the first dial to the first number in your intended combination.
  • Repeat b & c on the remaining 3 dials.
  • If you still can not discover your combination, send the drawer to us and we have a machine and a free service whereby we will reset the
  • combination for you.


4.  Who manufactures the HitchSafe?
HitchSafe is a division of FJM Security Products.  Clicke
here to learn more.

5.  Will it corrode or rust?
The HitchSafe is far more corrosion resistant than the receivers in which they reside and most items placed inside the receiver.
  The HitchSafe is constructed of a lightweight, strong aluminum alloy that has good inherent corrosion resistance combined with a rust resistant E.D. Coating and chrome plated bolts make the HitchSafe quite rust resistant.  Salt such as road salt or sea air are the worst on any kind of metal.  Rust/corrosion is when hydroxide ions react with iron ions to form iron oxide-rust and seawater or saltwater causes corrosion to progress faster due to a higher concentration of sodium chloride ions making everything more conductive

Fe2+ + 2OH → Fe(OH)2
4Fe(OH)2 + O2 → 2(Fe2O3.xH2O) + 2H2O

Aluminum does corrode but in the initial corrosion process forms a clear protective coat on the surface that then is resistant to corrosion. This process is called passivation.  Passivation is the spontaneous formation of a hard non-reactive surface film that inhibits further corrosion. This layer is an oxide that is a few atoms thick.   Aluminum naturally forms an oxide almost immediately that protects it from further oxidation in many environments. Unfortunately, this naturally-occurring oxide provides no protection during exposure to any high concentration of saltwater spray environments, such as occurs in areas next to bodies of saltwater. In such coastal environments, unprotected aluminum will turn white, corrode, and largely vanish over periods of exposure as short as a few years.   The process of putting the black E.D. coating on the surface of the HitchSafe further anodizes the aluminum protecting it from corrosion.   Summary-  Corrosion resistant and more so than the receiver in which they reside.  Corrosion proof... no... Corrosion proof metal does not exist.

6.  Where can I purchase the HitchSafe?
Click here

7.  Is the HitchSafe easy to install?
Very easy with no tools required.  The HitchSafe only takes seconds to install.  See the
instructions

8.  What are the uses for the HitchSafe?
The primary function of the HitchSafe is the Peace of Mind that you will never be locked out again.  You will always be assured that your spare key will be there when you need it the most!  If you have owned a number of magnetic key holders in the past, you know exactly what we mean by "there when you need it most!"   With the first major bump, the magnetic holder pops off and you discover it fell off when you actually need the spare key to get into your vehicle!

A secondary, very popular function of the HitchSafe is storing your keys, credit card and license while taking part in outdoor sports.  Whether it is surfing, skiing, hunting or hiking, taking those items along during those activities is not only a hassle, but chance losing those items during outdoor activities.

Thirdly,  cover that gaping black hitch receiver hole with something functional!  HitchSafe.

9.  Will the HitchSafe work on all vehicles?

The HitchSafe fits all standard 2" hitch receivers (does not fit the 1-1/4" receivers that are not very common) with the following exceptions:

  • Toyota Tacoma 05 to current and 07 to current Tundra have an extra band of metal around the receiver and requires longer bolts.
  • 05 Toyota Forerunner- some, not all OEM factory hitches have rounded corners on the receivers which is resolved by slightly filing off each corner on the HitchSafe. 

10.  I would like to put my key fob in the HitchSafe.  Will the signal reach my trunk or doors?

The HitchSafe is constructed of High Impact Aluminum Alloy that forms a Faraday Cage that blocks the signals.  Similar to the electronic pouches or the grid on a microwave door.  We have yet to see the HitchSafe NOT block the signals but test it and if it ever should not block the signal, wrap the  fob in aluminum foil for an additional layer and furthering the Faraday Cage impact.    More info on Faraday Cage here.


Troubleshooting

1. I forgot my combination or I bought a used vehicle with a HitchSafe on it.
You will need to contact us on how to remove.  The HitchSafe is a solid vault and difficult to break into but we will instruct how to do it to remvoe the vault.

2. I push the lever down fine but the drawer will not pop out.

You have something similar to a stuck dresser drawer.  There is more friction on the drawer due to grit, sand, etc. that overcomes the force of the spring in the back.  To fix, while keeping the lever pushed down, pull hard with a pair of pliers.  Inspect the drawer and vault for cause of friction, clean and then replace.

3.  The two slider bars that release the bolts are difficult to pull forward.

Push inward on each bolt as you slide the bar forward.  This reduces the force of the rubber seal and allows the slide to move more freely.

4. I lost my bolts or cover.  Where can I get replacements?

Go to the links on this page to order replacements

 5.  I have one of those huge 2.5" hitch receivers. How can I use the HitchSafe?

Those receivers are fairly rare and are for industrial size vehicles.  They all come with 2" adaptor tube inserts since basically no accessories are made for them.  With the tube insert, you will need the Tacoma Bolts (1/4" longer on each bolt) that you can get on this page

 

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The HitchSafe * 18424 HWY 99 * Lynnwood * WA * 98037
800-654-1786 * 425-329-2500
Division of FJM Security Products
www.fjmsecurity.com

Trailer Hitches

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